FAQ

Majority of the products & brands we carry offer a limited time warranty. Each product describes the warranty and what's covered on each product page!

Under the ideal conditions, equipment typically last about 10-12 years!

Per the FDA Food Code, you are to clean kitchen equipment at least once every 24 hours.

Legal obligation requires once every six months.

The optimal temperature for storing any wine is about 55℉. For light dry wines/sparkling wines, it's best to keep it between 40°F - 50 °F. Full-bodied white wines/light fruity red wines, it's best to keep it between 50 °F - 60°F. Full bodied red wines/port wine, it's best to keep it at 60 °F - 65°F. A consistent temperature is key!

It's best to keep your humidity at about 60% - 80%, preferably 70%. Anything below 55% you risk drying out the cork and damaging the seal. Anything above 80% puts your wine at risk of mold growth!

The preferred type of light is darkness! Too much exposure to light can modify the flavor and aroma of your wine. If your wine cooler does have a UV light, it's recommended to turn it on to grab your wine or to show off to guests!

Depending on the item you are getting, it's important to know your dimensions! Have an idea of where your product will be going as well as the dimensions of the space you plan on placing your product. Before purchasing anything on our site, make sure the dimensions of your placement and the product fit your needs.

When your package arrives, please thoroughly inspect the box your item(s) comes in. If there seems to be any damages to the box, immediately take pictures of the exterior BEFORE opening the box.
If there are no damages to your product(s), sign off with the carrier and enjoy! If there are damages to your product(s), immediately take pictures of the damges on the product(s). Then send your photos of the damage, box, SKU, & a brief description of the damage to info@chillycellar.com within 48 HOURS of arrival or the freight damage claim will not be valid!

Returns, Refunds, and Damages Disclaimer
At Chilly Cellar, we partner with a variety of brands to bring you high-quality products. Please note that the policies for returns, refunds, damages, & promotions may vary by brand. We recommend reviewing the specific policy for each brand prior to making a purchase.
For items purchased through Chilly Cellar, please refer to the following guidelines:

• Merchandise must be in original unopened packaging (digital photographs may be requested to ensure packaging has not been opened. Opened packages will not be accepted).
• Merchandise must be undamaged and in new condition upon return to the warehouse.
• No item may be returned after 30 days of the original ship date from our facilities.
• Please contact our Customer Service Department immediately at info@chillycellar.com to initiate a return. 
• All returns must include the copy of the original invoice, the original documents your product came with, and photos. (if applicable)
• Items that are returned damaged or without proper packaging materials are subject up to a 25% restock fee.
• You can cancel at any time as long as the item has not left the warehouse. Once your item(s) leave the warehouse and you decide to return, you will be subject to the return shipping cost and any fees.
• Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please email us at info@chillycellar.com  or call us at (302) 318-1144

Customers have 48 hours to inspect and report damages. Exceptions may apply
In the event of freight damage, please follow these guidelines to ensure a smooth resolution:

• Always inspect shipments prior to signing for them. Signing for a shipment without any exceptions relieves the shipping company, the
  manufacturer, and Chilly Cellar from any responsibility for damage during transportation. Please inspect contents for any visible or concealed damage before signing and accepting shipment.
• If there is obvious damage, refuse the shipment. If this is a multi-unit order, please accept the rest of your shipment but refuse the damaged piece(s). You must note in detail the damage on all copies of the
  carrier’s delivery receipt. Please have the freight driver sign all copies to acknowledge your damage notation.
• If you have signed for a shipment and later identify freight damage that was not initially visible, you have 5 business days after delivery to notify us. Please hold all damaged goods and their packaging for inspection. You must take detailed photographs of the damage. Please do so immediately and record the date the photograph was taken. Please do not move the unit.
• We cannot accept any damage claims reported after the unit has been moved from its original ship-to address.
• Please contact our Customer Service Department immediately at info@chillycellar.com to report the damage(s) so we can notify the carrier or supplier (if appropriate).

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment & it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. For more information on shipping, visit our shipping policy

You can view our shipping policies by clicking here

Our shipping partners are UPS, FedEx, & Freight Club.